Frequently Asked Questions (FAQ)

Questions about Choco Rush? Hopefully these answer your questions. Otherwise, contact us!

What Does My Subscription Include?

Bar & Cocoa monthly shipments include 4 bars of bean to bar chocolate. We sample and ship only the bars we love (and we hope you do, too!) Your bars will arrive once every month and include a detailed explanation about the origin and content of each bar. If you love chocolate, you need to sample bean to bar the way it was meant to be. Your feedback helps determine what we send next month! So please let us know your thoughts.

When Do I Receive My First Box?

Bar & Cocoa ships on the second Monday of every month (or Tuesday if Monday happens to be a US holiday). Deliveries to US destinations should always be received the same week. If you sign up after the 30th of any month, you will not receive your first box until the 2nd month. This allows us to order the quantity of chocolate that our members require.

How Does Billing Work?

For subscriptions, you will be billed immediately upon checkout. Subscriptions that aren't gift orders are re-billed on the 15th of every month. If you subscribe after the 25th of any month, your first box of chocolate will arrive the first week of the 2nd month. Example: If you order on January 28th, your first box will not arrive until the first full week of March. Your next billing date will be March 15th. We never bill for your second month until after you've received your first order. For gift orders, the full amount of your (totally awesome) gift will be charged immediately. Please keep in mind that gift subscriptions renew automatically. You can cancel automatic renewal by logging into your account .

Where Can I Find My Tracking Number?

Tracking numbers are always included with shipping notifications. When in doubt, check your email. If you can't find it, we can supply you with the shipping date and tracking number. Contact us at [email protected] or call (843) 732-4350.

How Will My Package Arrive? Chocolate Melts.

Bean to bar dark chocolate has a higher cocoa content which means it has a substantially higher melting temperature than milk chocolate. We ship using USPS Priority Mail. Shipments to warmer areas, or all areas during peak summer months, may include an ice pack to prevent melt. We recommend being available on delivery days (don't worry - we let you know via email with tracking number when your chocolate ships) so you can get the goodness indoors. In the unlikely event that you experience issues with your shipment, please contact us right away and we'll make it right.

How Do You Ship?

To make sure your chocolate arrives in perfect condition, Bar & Cocoa uses USPS 3-Day (max) shipping for all shipments within the United States. Tracking numbers for all shipments within the US are emailed to subscribers at the time of shipment. You'll know exactly when to expect your shipment. Enjoy!

When Will I Receive My Chocolate?

All Orders are expected to arrive in 3 business days or less. We monitor package progress, and make every effort to deliver to you within the 3 day period. Please use the tracking number provided in the shipping email to track your package. If you have any concerns about delivery based on the information provided directly by USPS, feel free to email or call us.

Where Do You Ship From?

All boxes are shipped from Charleston, SC and are guaranteed by USPS to reach anywhere in the United States within 3 shipping days.

What About Canada?

We are working hard to deliver our boxes to our awesome neighbors to the north. Our goal when starting Choco Rush was offer the best bean to bar chocolate at a great price. We are working with several shipping partners, and hope to have the logistics figured out soon. If you'd like to be notified when we start shipments to Canada, please email us at [email protected]

How Do You Select the Chocolate?

Our chocolate experts taste and review every variety of chocolate bar before deciding on the best bars to include in Bar & Cocoa shipments. We strive to provide a variation of cocoa percentage, origins and makers in each shipment.

When Will I Receive My First Order?

During the checkout process, we'll let you know when to expect your first order. Choco Rush ships monthly, and you will receive an email notification including shipment tracking information as soon as USPS receives your package. If you have questions about how soon you can receive your first box, please proceed through the ordering process. If you want something NOW give us a call and we'll do our best to accommodate you!

How Can I Change My Subscription?

Your Bar & Cocoa subscription is automatically renewed (unless purchased as a gift) for your convenience. You can update your subscription at any time by logging in to our website . If you have issues, send us an email or give us a call.

You Didn't Answer My Question!

We are happy to speak with current or future subscribers any time! Call us direct at (843) 732-4350 or email us at [email protected] Calls and emails will be returned within 24 hours (although we are usually a lot quicker than that!)